Spire Energy is a natural gas utility company that serves customers across several states in the United States. Formerly known as Laclede Gas Company, Spire Energy rebranded in 2016 to reflect its commitment to innovation and growth beyond its historical roots.
Services : Spire Energy provides a range of services to its customers, including natural gas delivery, appliance installation and maintenance, energy efficiency programs, and billing and customer support services. The company offers flexible payment options, energy-saving tips, and assistance programs for customers in need.
Service Areas : Spire Energy currently serves customers in Missouri, Mississippi, and Alabama. Its service area encompasses urban, suburban, and rural communities, providing natural gas for heating, cooking, water heating, and other residential and commercial applications. The company is committed to ensuring reliable and safe delivery of natural gas to its customers.
Mission and Values : pire Energy's mission is to enrich the lives of its customers, employees, and communities by delivering safe, reliable, and affordable energy solutions. The company is guided by core values such as integrity, safety, customer focus, innovation, and environmental stewardship. Spire Energy strives to meet the energy needs of its customers while promoting sustainability and responsible resource management.
Community Engagement : Spire Energy is actively involved in the communities it serves through charitable giving, volunteerism, and community outreach initiatives. The company supports local organizations and programs focused on education, environmental conservation, economic development, and social welfare.
Innovation : Spire Energy is committed to embracing innovation and technology to enhance its operations, improve customer service, and promote sustainability. The company invests in modernizing its infrastructure, implementing smart grid technologies, and exploring renewable energy solutions to meet the evolving needs of its customers and communities.
Customer Service Hotline : Spire Energy operates a dedicated customer service hotline that customers can call for assistance with billing inquiries, service requests, reporting emergencies such as gas leaks, and other concerns. The hotline is typically available 24/7 to ensure that customers can reach a representative whenever assistance is needed.
Online Account Management : Spire Energy offers online account management tools through its website or mobile app, allowing customers to view their account information, track their energy usage, pay bills, set up payment arrangements, and request services or support. The online platform provides convenient self-service options for customers to manage their accounts from anywhere, at any time.
Energy Efficiency Programs : Spire Energy provides information and resources to help customers improve energy efficiency and reduce their energy costs. The company may offer energy-saving tips, rebates, and incentives for upgrading to more efficient appliances or making energy-efficient home improvements.
Community Outreach and Education : Spire Energy is actively engaged in the communities it serves, conducting outreach events, educational programs, and partnerships to promote safety, energy conservation, and environmental stewardship. The company may participate in community events, offer educational workshops, and collaborate with local organizations to address community needs.
Emergency Response : In the event of gas leaks or other emergencies, Spire Energy has trained personnel and protocols in place to respond promptly and effectively. Customers can report emergencies through the customer service hotline or other designated channels, and Spire Energy will dispatch technicians to assess and address the situation.
Assistance Programs : Spire Energy may offer assistance programs for eligible customers who are experiencing financial hardship. These programs may include payment assistance, budget billing options, and referrals to community resources for additional support.
Ways to Pay : Spire Energy offers various convenient methods for customers to pay their natural gas bills.
Online Payments : Customers can pay their Spire Energy bills online through the company's official website. By logging into their online account, customers can view their billing statements, make payments using a credit card, debit card, or electronic check, and set up automatic payments for future bills.
Automatic Bank Payments : Spire Energy allows customers to set up automatic bank payments through their bank's online bill payment service. Customers can schedule recurring payments directly from their bank accounts to ensure their Spire Energy bills are paid on time each month.
Pay by Phone : Customers can pay their Spire Energy bills over the phone by calling the company's automated payment system or speaking with a customer service representative. Payments can be made using a credit card, debit card, or electronic check.
Mail-in Payments : Customers can mail their Spire Energy bill payments to the address provided on their billing statements. Payments can be made by personal check, money order, or cashier's check. It's important to include the payment stub from the bill and allow sufficient time for the payment to reach Spire Energy by the due date.
Authorized Payment Locations : Spire Energy partners with various authorized payment locations where customers can pay their bills in person. These locations may include participating supermarkets, convenience stores, and financial institutions. Customers should bring their Spire Energy bill stub and payment method to the authorized payment location.
Budget Billing : Spire Energy offers a budget billing program that allows customers to spread out their annual energy costs into equal monthly payments. This can help customers manage their energy expenses more effectively and avoid large fluctuations in their bills throughout the year.
